An important aspect of IT Service Management is the new release cycle. The control and validation of (new) services also requires consideration. Following this module helps IT professionals to further their knowledge about implementing new services in an IT organization.
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You wish to know more about releases, control and validation processes within Service Management and how to apply this knowledge. In your role you make a direct or indirect contribution towards higher levels of IT Service Management.
This certificate provides a deeper understanding of releases, control and validation of services. The certificate is suited to a practical role in which you require specific skills for Service Management. You are able to handle requests and you evaluate and support the decision making process. You guarantee quality in the event of changes to and transitions in services.
The certificate is a follow-on after gaining the ITIL. You followed your training with an accredited trainer.