What are the objectives and principles of Service Transition? This module provides clarification and deals further with the principles, processes, activities, methods and functions. It is a practical module that concentrates on the main points and does not consider all details.
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.
You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.
The certificate is a follow-on after gaining the ITIL V3 Foundation in Service Management (or V2 in combination with Bridge). You followed your training with an EXIN-accredited trainer.