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Course ID Course Name Hours Price Outline Schedule
1095-500-ZZ-W
Course Number: 1095-500-ZZ-W
Course Name: ITIL Executive Overview
# of class dates: 24
Description: This high level overview course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Who shou...
ITIL Executive Overview
Course Number: 1095-500-ZZ-W
Course Name: ITIL Executive Overview

# of class dates: 24

Description: This high level overview course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Who shou...
7 $450.00 Schedule
1095-300-11-W
Course Number: 1095-300-11-W
Course Name: ITIL Foundation Certification 2011
# of class dates: 12
Description: This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT...
ITIL Foundation Certification 2011
Course Number: 1095-300-11-W
Course Name: ITIL Foundation Certification 2011

# of class dates: 12

Description: This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT...
21 $1895.00 Schedule
1095-274-32-Z
Course Number: 1095-274-32-Z
Course Name: ITIL Lifecycle: Continual Service Improvements (CSI)
# of class dates: 24
Description: Both ITIL® and ISO/IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication wi...
ITIL Lifecycle: Continual Service Improvements (CSI)
Course Number: 1095-274-32-Z
Course Name: ITIL Lifecycle: Continual Service Improvements (CSI)

# of class dates: 24

Description: Both ITIL® and ISO/IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication wi...
24 $2100.00 Schedule
1095-271-32-Z
Course Number: 1095-271-32-Z
Course Name: ITIL Lifecycle: Service Design (SD)
# of class dates: 24
Description: Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3® library, ITSM Academy’s cours...
ITIL Lifecycle: Service Design (SD)
Course Number: 1095-271-32-Z
Course Name: ITIL Lifecycle: Service Design (SD)

# of class dates: 24

Description: Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3® library, ITSM Academy’s cours...
24 $2100.00 Schedule
1095-273-32-Z
Course Number: 1095-273-32-Z
Course Name: ITIL Lifecycle: Service Operation (SO)
# of class dates: 24
Description: This course is intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cov...
ITIL Lifecycle: Service Operation (SO)
Course Number: 1095-273-32-Z
Course Name: ITIL Lifecycle: Service Operation (SO)

# of class dates: 24

Description: This course is intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cov...
24 $2100.00 Schedule
1095-270-32-Z
Course Number: 1095-270-32-Z
Course Name: ITIL Lifecycle: Service Strategy (SS)
# of class dates: 24
Description: Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed servic...
ITIL Lifecycle: Service Strategy (SS)
Course Number: 1095-270-32-Z
Course Name: ITIL Lifecycle: Service Strategy (SS)

# of class dates: 24

Description: Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed servic...
24 $2100.00 Schedule
1095-272-32-Z
Course Number: 1095-272-32-Z
Course Name: ITIL Lifecycle: Service Transition (ST)
# of class dates: 24
Description: The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® V3 library, ITSM Academy’s course focuses on ...
ITIL Lifecycle: Service Transition (ST)
Course Number: 1095-272-32-Z
Course Name: ITIL Lifecycle: Service Transition (ST)

# of class dates: 24

Description: The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® V3 library, ITSM Academy’s course focuses on ...
24 $2100.00 Schedule
1095-275-32-Z
Course Number: 1095-275-32-Z
Course Name: ITIL Managing Across the Lifecycle
# of class dates: 0
Description: As the capstone course for the ITIL Qualification Scheme, this highly-interactive course uses 15 innovative assignments to evolve candidates from ITIL content knowledge to ITIL application and integration knowledge. Facilitated by our most seasoned instruc...
ITIL Managing Across the Lifecycle
Course Number: 1095-275-32-Z
Course Name: ITIL Managing Across the Lifecycle

# of class dates: 0

Description: As the capstone course for the ITIL Qualification Scheme, this highly-interactive course uses 15 innovative assignments to evolve candidates from ITIL content knowledge to ITIL application and integration knowledge. Facilitated by our most seasoned instruc...
35 $2995.00 Schedule
1095-250-32-Z
Course Number: 1095-250-32-Z
Course Name: ITIL Service Capability: Operational Support & Analysis Certificate (OSA)
# of class dates: 24
Description: Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Service Operation Principals • The Processes pertaining t...
ITIL Service Capability: Operational Support & Analysis Certificate (OSA)
Course Number: 1095-250-32-Z
Course Name: ITIL Service Capability: Operational Support & Analysis Certificate (OSA)

# of class dates: 24

Description: Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Service Operation Principals • The Processes pertaining t...
38 $3500.00 Schedule
1095-253-32-Z
Course Number: 1095-253-32-Z
Course Name: ITIL Service Capability: Planning, Protection and Optimization (PPO)
# of class dates: 24
Description: At the end of this course, learners will be able to identify the processes across the Service Lifecycle pertaining to Planning, Protection and Optimization including: • Availability Management • Capacity Management • IT Service Continuity Management (IT...
ITIL Service Capability: Planning, Protection and Optimization (PPO)
Course Number: 1095-253-32-Z
Course Name: ITIL Service Capability: Planning, Protection and Optimization (PPO)

# of class dates: 24

Description: At the end of this course, learners will be able to identify the processes across the Service Lifecycle pertaining to Planning, Protection and Optimization including: • Availability Management • Capacity Management • IT Service Continuity Management (IT...
38 $3500.00 Schedule
1095-251-32-Z
Course Number: 1095-251-32-Z
Course Name: ITIL Service Capability: Release, Control and Validation Certificate (RCV)
# of class dates: 24
Description: Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the ...
ITIL Service Capability: Release, Control and Validation Certificate (RCV)
Course Number: 1095-251-32-Z
Course Name: ITIL Service Capability: Release, Control and Validation Certificate (RCV)

# of class dates: 24

Description: Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the ...
35 $3500.00 Schedule
1095-254-32-Z
Course Number: 1095-254-32-Z
Course Name: ITIL Service Capability: Service Offerings and Agreement (SOA)
# of class dates: 24
Description: The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and ma...
ITIL Service Capability: Service Offerings and Agreement (SOA)
Course Number: 1095-254-32-Z
Course Name: ITIL Service Capability: Service Offerings and Agreement (SOA)

# of class dates: 24

Description: The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and ma...
38 $3500.00 Schedule