Course Details
1095-251-32-Z ITIL ® Intermediate: Release, Control and Validation Certificate (RCV) Hours: 35 CEUs: 4.00
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management • Change management as a capability to realize successful service transition • Service validation and testing as a capability to assure the integrity and the quality of service transition • Service asset and configuration management as a capability to monitor the state of service transition • Knowledge management as part of enhancing the on-going management decision support and service delivery capability • Service request fulfillment and evaluation to assure meeting committed service level performance • Release Control and Validation process roles and responsibilities • Technology and Implementation Considerations • Challenges, Critical Success Factors and risks and specifically in the following key ITIL process and role areas • Change management • Service release and deployment management • Service validation and testing • Service asset and configuration management • Knowledge management • Request fulfillment • Service Evaluation
Course Content Sheet Price: $3500.00
Location Filter:           = Guaranteed to Run
Targeted Class Dates
Class Reference Start Date End Date # of Days Start Time End Time Status # Location Promotional Price  
TCWC-209926 10/12/2020 10/16/2020 5 08:30 AM 04:30 PM S Atlanta - North  
TCWC-209936 10/12/2020 10/16/2020 5 08:30 AM 04:30 PM S Cleveland  
TCWC-209941 10/12/2020 10/16/2020 5 08:30 AM 04:30 PM S Columbus  
TCWC-212755 10/12/2020 10/16/2020 5 08:30 AM 04:30 PM S Virtual  
TCWC-209931 10/12/2020 10/16/2020 5 08:30 AM 04:30 PM S Atlanta - South  
TCWC-210587 12/14/2020 12/18/2020 5 08:30 AM 04:30 PM S Atlanta - South  
TCWC-210576 12/14/2020 12/18/2020 5 08:30 AM 04:30 PM S Atlanta - North  
TCWC-210598 12/14/2020 12/18/2020 5 08:30 AM 04:30 PM S Cleveland  
TCWC-210609 12/14/2020 12/18/2020 5 08:30 AM 04:30 PM S Columbus  
TCWC-212756 12/14/2020 12/18/2020 5 09:30 AM 05:30 PM S Virtual