Course Details
1095-254-32-Z ITIL ® Intermediate: Service Offerings and Agreements (SOA) Hours: 38 CEUs: 4.00
The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL® Version 3 (V3) Capability Course - Service Offerings and Agreements (SOA) - provides the best practice process knowledge required to navigate these waters towards the safe harbor of customer satisfaction and continual service improvement. Embedded into the five (5) day SOA course is our unique virtualization, Living the Lifecycle®. Woven through all of ITSM Academy's ITIL® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the participants to: • Discuss and understand pure ITIL® concepts • Apply concepts to a “neutral” real world situation • Learn different perspectives • Reinforce examinable concepts
Course Content Sheet Price: $3500.00
Location Filter:           = Guaranteed to Run
Targeted Class Dates
Class Reference Start Date End Date # of Days Start Time End Time Status # Location Promotional Price  
TCWC-210435 9/14/2020 9/18/2020 5 08:00 AM 04:30 PM S Atlanta - North  
TCWC-210441 9/14/2020 9/18/2020 5 08:00 AM 04:30 PM S Cleveland  
TCWC-210444 9/14/2020 9/18/2020 5 08:00 AM 04:30 PM S Columbus $0.00
TCWC-212761 9/14/2020 9/18/2020 5 08:00 AM 04:30 PM S Virtual $0.00
TCWC-210053 11/30/2020 12/4/2020 5 08:00 AM 04:30 PM S Atlanta - North  
TCWC-210057 11/30/2020 12/4/2020 5 08:00 AM 04:30 PM S Cleveland  
TCWC-210059 11/30/2020 12/4/2020 5 08:00 AM 04:30 PM S Columbus $0.00
TCWC-212762 11/30/2020 12/4/2020 5 09:00 AM 05:30 PM S Virtual $0.00