Dynamics - Course List
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Course ID Course Name Hours Price Content Schedule
1475-100-13-W
Course Number: 1475-100-13-W
Course Name: 80539 - Installation and Deployment in Microsoft Dynamics CRM 2013
# of class dates: 0
Description: This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.
80539 - Installation and Deployment in Microsoft Dynamics CRM 2013
Course Number: 1475-100-13-W
Course Name: 80539 - Installation and Deployment in Microsoft Dynamics CRM 2013

# of class dates: 0

Description: This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.
14 $999.00
1475-101-13-W
Course Number: 1475-101-13-W
Course Name: 80540: Installation and Configuration in Microsoft Dynamics GP 2013
# of class dates: 0
Description: The three-day Microsoft Dynamics® GP Installation and Configuration course provides the tools to help users understand technologies and techniques necessary to successfully install Microsoft Dynamics GP. Audience profile Microsoft Dynamics GP Installation and Configuration training is recommended for people who plan to install, implement, configure, consult, or support Microsoft Dynamics GP. The class is intended for administrators, implementers, developers, and consultants who need to understand the technical aspects of Microsoft Dynamics GP. The course is not intended for non-technical staff.
80540: Installation and Configuration in Microsoft Dynamics GP 2013
Course Number: 1475-101-13-W
Course Name: 80540: Installation and Configuration in Microsoft Dynamics GP 2013

# of class dates: 0

Description: The three-day Microsoft Dynamics® GP Installation and Configuration course provides the tools to help users understand technologies and techniques necessary to successfully install Microsoft Dynamics GP. Audience profile Microsoft Dynamics GP Installation and Configuration training is recommended for people who plan to install, implement, configure, consult, or support Microsoft Dynamics GP. The class is intended for administrators, implementers, developers, and consultants who need to understand the technical aspects of Microsoft Dynamics GP. The course is not intended for non-technical staff.
21 $1495.00
1475-105-13-W
Course Number: 1475-105-13-W
Course Name: 80542 - Customization and Configuration in Microsoft Dynamics CRM 2013
# of class dates: 0
Description: This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
80542 - Customization and Configuration in Microsoft Dynamics CRM 2013
Course Number: 1475-105-13-W
Course Name: 80542 - Customization and Configuration in Microsoft Dynamics CRM 2013

# of class dates: 0

Description: This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
21 $1495.00
1475-110-13-W
Course Number: 1475-110-13-W
Course Name: 80545 - Customer Service in Microsoft Dynamics CRM 2013
# of class dates: 0
Description: This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
80545 - Customer Service in Microsoft Dynamics CRM 2013
Course Number: 1475-110-13-W
Course Name: 80545 - Customer Service in Microsoft Dynamics CRM 2013

# of class dates: 0

Description: This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
7 $495.00
1475-115-13-W
Course Number: 1475-115-13-W
Course Name: 80546 - Sales Management in Microsoft Dynamics CRM 2013
# of class dates: 0
Description: This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.
80546 - Sales Management in Microsoft Dynamics CRM 2013
Course Number: 1475-115-13-W
Course Name: 80546 - Sales Management in Microsoft Dynamics CRM 2013

# of class dates: 0

Description: This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.
7 $495.00