Mission

The Computer Workshop's experienced team is focused on providing high-quality software training, programming and other related computer services at a reasonable cost. Our dedicated, committed team believes in a "Customer First" mission, achieved by listening to your needs, assisting with your goals and providing solutions.

        

History

Bottom Line

• High Quality Training, Consulting, Programming and other Related Services
  
• Maintain a reasonable cost - check our weekly specials (Spotlight Classes, Quick Seats and Monthly Specials)
• Our Customers come first.
• We help you achieve your educational goals
• We help you become more productive with the software you use every day
  

The Computer Workshop, Inc. employs both full-time instructors and consultants. This gives us the ability to control standard classes while giving our clients the opportunity to learn from the consultants that specialize in a particular subject or service. 
 

All instructors are experienced computer users and trainers.  Each full-time instructor has passed the TCW Train the Trainer course. This rigorous course ensures that each instructor is qualified to train or consult at any of our locations or at your location.

In addition to teaching at The Computer Workshop, Inc. facilities, they have taught at establishments such as OSU, Columbus State Community College, Jordan College (Michigan) and Lakeland Community College. All instructors have taught in large classroom situations as well as mentored individual students.

 

Hands-On-Training

Our instructors explain a concept and then help the students complete an exercise pertaining to that concept. Because our class sizes are kept small, each client receives personal attention in understanding the concepts.

Each Student:

a. Uses a computer during a class

b. Has a student manual to use during the class, as well as to use as an after-class reference

c. Has course exercise files for after-class practice (these can be downloaded from our website.
 

Course Content Sheets

Our Education Specialist (Account Executives) work closely with clients to make the perfect fit between course content and client needs. Course content sheets are used to place clients in the proper levels of learning.  The course content sheets list all topics covered and have check lists for the client to complete to indicate whether they know, don't know or need a refresher for that topic.

 

Individual Attention

Our individualized attention that our instructors give clients before, during and after class, is among the best in the industry.

All clients receive personal attention by:

a. Our class size is kept small, and an Assistant Instructor is used if the class size merits

b. Instructors' ability to quickly acknowledge clients' levels of expertise and problem areas

c. Instructors' ability to relate to real-life examples that pertain to the clients' use of the software

Quality Control

To insure continued quality, The Computer Workshop, Inc. reponds to client's suggestions and comments in a timely manner. The course evaluation provide immediate feedback. All evaluations are read, suggestions for improvement are considered and timely action is taken when appropriate.

 

Our instructors are also required to complete a course evaluation, during and after the class. The instructor' evaluation cover issues such as equipment concerns, proper placement of clients, presentation of curriculum, flow of class and any suggestions for course improvement.

Quality checks are done on a regular basis and suggestions made by our clients are then presented to the Training Manager to implement in their training department.

Continental Breakfast and Afternoon Snacks

Included in the price of your class is a continental breakfast. We have coffee, tea, hot chocolate, cereals, bagels, snack bars, pop-tarts, fruit and many other choices. Start your day with a little 'brain food'!  Each afternoon you will smell the popcorn popping and you will know it is break time at The Computer Workshop!  Who can concentrate if they are hungry?  We fixed the problem.
 

Free Retake

For those who need a little extra help after they have taken our class, you have several extra support options in addition to your free retake!

Phone Support

Free phone and email support.  There is no time limit on this service - even if you took the class several years ago and then find a feature that was taught in the class that you can't get to work - call or email us - we will help you or we will find someone that can!

On-Line Review Course

For many of our IT classes, you will be given access to our CBT-Nuggets.  This is an on-line learning tool to supplement your classroom learning. 

Practice Exams

If you are getting certified, you will have access to various practice exams. For a small fee, we also have mentoring services for those that are having difficulty.

Practice Sessions

You can also request a 'jump station' to come to our location to practice - this is valuable when you don't have the software on your home computer.  There are a few courses that don't qualify for this service due to the nature of the setup, so please call if you want to schedule practice time.

A student can retake any class within a year of the original class. This gives students who do not use a software feature immediately a second chance, and is just one of the many added benefits our students enjoy. We encourage students to practice what was covered in class when they return to their office.  In the busy corporate world this is not always possible, therefore, the retake class becomes a benefit. Students may also come to a self-paced, Instructor-Assisted class at no additional charge to review the course materials and to solve problems. 

Everyone receives Continuing Education Units (CEU's) with their class. If you belong to an organization (such as CPA's) that have specific requirements to receive CEU's, just let us know. If you have specific forms that need filled out, please provide prior to registering for your class.

College Credits are also available for all of our classes.  These are provided through Ohio Christian University at a rate of .5 College Credits per day.