Description: Both ITIL and ISO/IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this three (3) day instructor-led course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL V3 Intermediate Continual Service Improvement certification examination.
Embedded into this CSI course is our unique virtualization, Living the Lifecycle. Woven through all of ITSM Academys ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
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