Service Offerings Agreements

Summary This module is for professionals involved with (commercial) offers and agreements for IT Service Management. Proper Service Level Agreements (SLAs) and contracts with suppliers prevent misunderstandings and ensure a smooth and timely delivery of services. Target group You are part of the operational staff and are involved in Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management or Business Relationship Management. This is particularly suited to service (or service-level) managers and portfolio managers. Context Your role involves operational activities concerning offers, agreements, responsibilities and (service-level) agreements. The knowledge from this module will enable you to contribute to a higher quality of IT service support within the organization. Prior knowledge The certificate is a follow-on after gaining the ITIL Foundation in Service Management. You followed your training with an accredited trainer.