Description: Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 library, ITSM Academys course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. The course culminates with the ITIL V3 Intermediate Service Strategy certification examination.
Embedded into the three (3) day course is our unique virtualization, Living the Lifecycle. Woven through all of ITSM Academys ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
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