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Service Transition

Service Transition Courses

The Service Transition (ST) module is one of the certifications within the ITIL Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases. The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

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Hours

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ITIL Intermediate: Service Transition (ST)

28.00

$2,100.00

Description: The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL library, ITSM Academys course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL Intermediate Service Transition certification examination. Embedded into the three (3) day, instructor-led, Service Transition course is our unique virtualization, Living the Lifecycle. Woven through all of ITSM Academys ITIL Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.

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