Description: The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL library, ITSM Academys course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL Intermediate Service Transition certification examination.
Embedded into the three (3) day, instructor-led, Service Transition course is our unique virtualization, Living the Lifecycle. Woven through all of ITSM Academys ITIL Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
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