UCCEIS

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UCCEIS Courses

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.
Course Name Hours CEUs Content
Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) 35.00 3.50
Description: AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This CCNA online training course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. This online IT training course also serves as a good stepping-stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course, and should be considered as a prerequisite before taking Part 2. The overall goal of this online Cisco IT class is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation. The learner will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution. Learn more about our Cisco AUCCE courses offered at NterOne below.

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Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) 35.00 3.50