Description: ITIL 5 Foundation introduces the core principles of modern digital product and service management. The course establishes a shared language for service management, explores how value is cocreated across organizations, and provides a comprehensive understanding of the ITIL Product and Service Lifecycle, the ITIL Value System, and the Four Dimensions of Product and Service Management. Learners gain practical insight into how ITIL guidance improves performance, collaboration, outcomes, and customer experience.
This 18hour certification course prepares participants for the ITIL 5 Foundation exam and equips them with futureready skills for digitalfirst service environments.
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