Description: This class is designed for technology managers, business analysts, software architects and technology leaders who are responsible for the success of a Salesforce or Force.com implementation. A student in this class will be exposed to a broad range of topics at the appropriate level of detail for a technology leader. Upon completion of the class, a technology leader will be able to effectively coach their team on the appropriate use of the technology. The class will be taught by a senior instructor with real-world consulting and implementation experience who will lecture and facilitate discussions about the appropriate use of the technologies introduced.
The topics in covered will include but are not limited to:
Salesforce Force.com Architecture; Model, View, Controller
Software Development Lifecycle, Project Management Strategies and Success Metrics
System Security Best Practices
Salesforce Automation / Sales Cloud
Customer Service Automation / Service Cloud
Marketing Automation / Marketing Cloud
Development capabilities of the Force.com Platform (Declarative, Apex Visual Force) and recommended uses of the platform
Chatter
Integration
Analytics (Reports Dashboards)
Deployment Change Management