| Course Name |
Hours |
List Price |
Content |
| BRMP Business Relationship Management Professional |
21.00 |
$2,695.00 |
|
Description: This comprehensive course introduces you to, and provides details for building The House of BRM, which includes the following three key aspects of Business Relationship Management:
1. The Foundation supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.
2. The Pillars define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing and Value Harvesting.
3. The Roof protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.
There is also focus and details provided for the Four Core BRM Disciplines:
Demand Shaping stimulates, surfaces and shapes business demand for provider services, capabilities and products. It ensures that business strategies fully leverage provider capabilities, and that the provider service portfolio and capabilities enable business strategies. Most importantly, Demand Shaping is focused on optimizing the business value realized through provider services, capabilities and productsthat low value demand is suppressed while higher value demand is stimulated
Exploring identifies and rationalizes demand. Business Relationship Management helps sense business and technology trends to facilitate discovery and demand identification. Exploring is an iterative and ongoing process that facilitates the review of new business, industry and technology insights with potential to create value for the business environment. The key benefit of this discipline is the identification of business value initiatives that will become part of the provider portfolio of services, capabilities and products
Servicing coordinates resources, manages Business Partner expectations, and integrates activities in accordance with the business partner-provider partnership. It ensures that business partner-provider engagement translates demand into effective supply requirements. Servicing facilitates business strategy, Business Capability Road mapping, portfolio and program management
Value Harvesting ensures success of business change initiatives that result from the exploring and servicing engagements. Value harvesting includes activities to track and review performance, identify ways to increase the business value from business-provider initiatives and services, and initiates feedback that triggers continuous improvement cycles. This process provides stakeholders with insights into the results of business change and initiatives
Learning Outcomes
This course will also cover:
The characteristics of the BRM role
What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the providers services
The use of Portfolio Management disciplines and techniques to maximize realized business value
Business Transition Management and the conditions for successful change programs to minimize value leakage
The BRM role in Service Management and alignment of services and service levels with business needs
The principles of effective and persuasive communication
The course has been segmented into several learning categories:
Course Overview
Key BRM concepts and the Business-Provider Maturity Model
Demand Shaping
Strategic Partnering
Business Capability and Value Management
Portfolio Management and Business Governance
Business Transition Management
Relationship to Service Management
Powerful Communications
# of Days:
Setting:
|
| Change Management and Leading Change |
7.00 |
$299.00 |
|
Description: Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.
The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
# of Days:
Setting:
|
| Contract Management |
7.00 |
$450.00 |
|
Description: It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our course your participants will learn the ins and outs of Contract Management. Contracts are made with vendors, employees, customers, partnerships, and these agreements must be managed carefully. In order to effectively implement Contract Management it is necessary to understand all the small details, and that is what you get with this workshop.
# of Days:
Setting:
|
| Effective Presentations Workshop |
21.00 |
$897.00 |
|
Description: This course covers how to: set up an effective presentation; use backgrounds and different slide types; use transitions and builds to capture an audiences attention; use the slide master and slide notes; time slides; use different views; create and delete slides; and use sound, video, and other media with PowerPoint; In addition students spend a day on effective slide development and guidelines on what is needed to make presentations professional.
# of Days:
Setting:
|
| Workplace Diversity |
7.00 |
$399.00 |
|
Description: Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.
Our Workshop Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
# of Days:
Setting:
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