Communication

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Communication Courses

Our classrooms offer the perfect learning environment for employees skill development. Our Certified Business Professional Curriculum provides clients with a training path for their staff that includes time management, writing skills, communications, presentations, sales and leadership development. Select the course below or talk to our educational consultants about a tailored track for your specific requirements.
Course Name Hours CEUs Content
ACUCM with AUC: Administering Cisco Unified Communications Manager and Unity Connection 35.00 3.50
Description: Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. All labs are using CUCM 10.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

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Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) 35.00 3.50
CISCO: AUCCE-2, Administering Unified Contact Center Enterprise with CVP, Part 2 35.00 3.50