| Course Name |
Hours |
List Price |
Content |
| MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) |
7.00 |
$579.00 |
|
Description: This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.
Audience Profile
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
# of Days:
Setting:
|
| MB-210T01: Microsoft Dynamics 365 Sales |
14.00 |
$1,159.00 |
|
Description: Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; it assists with tracking data against sales goals, automating best practices, learning from data, and more.
Our team of globally recognized experts take students step by step, from lead, to opportunity, to closed deal. Using the applications available automation and customization options, students will learn how to enable sales staff to be their most productive selves.
Audience profile
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.
|
| MB-220T00: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant |
28.00 |
$2,399.00 |
|
Description: This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
Audience profile
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights - Journeys for their organization.
|
| MB-230T01: Dynamics 365 for Customer Engagement for Customer Service |
28.00 |
$2,399.00 |
|
Description: Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.
Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.
Audience profile
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.
|
| MB-240T00: Microsoft Dynamics 365 Field Service |
28.00 |
$2,399.00 |
|
Description: Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
Audience profile
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
|
| MB-260T00: Microsoft Customer Data Platform Specialty |
28.00 |
$2,399.00 |
|
Description: Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Audience Profile
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
|
| MB-300T00: Microsoft Dynamics 365: Core Finance and Operations |
14.00 |
$1,159.00 |
|
Description: In this course, you will cover the following core features in Dynamics 365: core common features, core configuration, data migration, and preparing to go live.
|
| MB-310T00: Microsoft Dynamics 365 Finance |
28.00 |
$2,399.00 |
|
Description: This course covers the financial aspects of Dynamics 365: configure and use essential financial components, accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionality
Audience Profile
A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
At Course Completion
After completing this course students will be able to:
Understand and perform financial duties in Dynamics 365 Finance
|
| MB-330T00: Microsoft Dynamics 365 Supply Chain Management |
35.00 |
$2,899.00 |
|
Description: This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you on a form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be bases on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.
Audience Profile
This course is designed for The Dynamics 365 Supply Chain Management functional consultant. The Dynamics 365 Supply Chain Management functional consultant is a key resource that designs and configures apps to meet the requirements for a customer. The functional consultant analyzes business requirements and translates those requirements into fully realized business processes and solutions that implement industry-recommended practices. The functional consultant specializes in one or more of the following feature sets of Dynamics: finance, manufacturing, or supply chain management. They partner with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed the needs of their customers.
At Course Completion
After completing this course, students will be able to:
Configure the most important Dynamics 365 Dynamics 365 Supply Chain Management functionalities.
Process most of the Dynamics 365 Supply Chain Management transactions.
Explain to others how Dynamics 365 Supply Chain Management features and functionalities works.
|
| MB-500T00-A: Microsoft Dynamics 365: Finance and Operations Apps Developer |
35.00 |
$2,899.00 |
|
Description: Developer training. Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.
Audience profile
Microsoft Dynamics 365 Finance and Operations Apps Developers
|
| MB-700T00: Microsoft Dynamics 365: Finance and Operations Apps Solution Architect |
35.00 |
$2,399.00 |
|
Description: This course is developed for those aspired to be and new to the solution architect role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role.
Audience profile
The audience for this course should have previous experience with functional or technical focus in Dynamics 365: Finance and Operations Applications. Primarily for those who are aspired to be and new to solution architect role.
|
| MB-800-T00: Microsoft Dynamics 365 Business Central Functional Consultant |
35.00 |
$2,399.00 |
|
Description: Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations.
Audience Profile
A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses.
At Course Completion
After completing this course, students will be able to:
Understand use cases for Business Central modules
Set up Business Central
Configure Financials
Configure Sales and Purchasing
Configure Operations
Understand Integrationa nd Automation scenarios
|
| MB-920T00: Microsoft Dynamics 365 Fundamentals (ERP) |
7.00 |
$579.00 |
|
Description: In this course, you will be provided with a broad introduction to the finance and operations capabilities of Dynamics 365. You will become familiar with the concept of enterprise resource management (ERP), and learn about the core capabilities of the finance and operations app. Then we will discuss each of the apps individually, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and the ERP capabilities of Dynamics 365 Project Operations. This course will include lecture and hands-on-labs.
|