| Course Name |
Hours |
List Price |
Content |
| AB-100T00: Architecting agentic AI business solutions |
21.00 |
$1,739.00 |
|
Description: Architecting agentic AI business solutions is an advanced course for architects, senior consultants, and technical leaders responsible for planning, designing, and governing AI-powered enterprise solutions built on Microsoft platforms. This course serves as a foundational, real-world, and architectural preparation step that builds the design judgment, strategic reasoning, and end-to-end understanding learners need before pursuing the AB100 exam or implementing agentic AI solutions at scale. Learners will explore how to architect AI-powered business solutions that use agents, copilots, and generative AI to automate tasks, improve decision-making, and enhance employee and customer experiences. Emphasis is placed on architecture, trade-offs, governance, cost/benefit analysis, and lifecycle management, rather than step-by-step configuration.
# of Days:
Setting:
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| AB-7011: Introduction to navigating the modern Contact Center |
7.00 |
$579.00 |
|
Description: This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platforms work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.
# of Days:
Setting:
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| MB-230T01: Dynamics 365 for Customer Engagement for Customer Service |
28.00 |
$2,399.00 |
|
Description: Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.
Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.
Audience profile
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.
# of Days:
Setting:
|
| MB-280T01: Configure Dynamics 365 customer experience model-driven apps |
7.00 |
$579.00 |
|
Description: With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights. In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
# of Days:
Setting:
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| MB-280T02: Empower sellers with Dynamics 365 Sales |
14.00 |
$1,159.00 |
|
Description: Dynamics 365 Sales helps accelerate sales teams efforts with relationship-building tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success. First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights. In this course students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
# of Days:
Setting:
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| MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights |
7.00 |
$579.00 |
|
Description: Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights Data and Customer Insights Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
# of Days:
Setting:
|
| MB-280T04: Configure a Dynamics 365 customer experience solution |
7.00 |
$579.00 |
|
Description: This course prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you havent, its recommended that you take some time to complete these modules before beginning the challenge project.
# of Days:
Setting:
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| MB-310T00: Microsoft Dynamics 365 Finance |
28.00 |
$2,399.00 |
|
Description: This course covers the financial aspects of Dynamics 365: configure and use essential financial components, accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionality
Audience Profile
A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
At Course Completion
After completing this course students will be able to:
Understand and perform financial duties in Dynamics 365 Finance
# of Days:
Setting:
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| MB-330T00: Microsoft Dynamics 365 Supply Chain Management |
35.00 |
$2,995.00 |
|
Description: This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you on a form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be bases on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.
Audience Profile
This course is designed for The Dynamics 365 Supply Chain Management functional consultant. The Dynamics 365 Supply Chain Management functional consultant is a key resource that designs and configures apps to meet the requirements for a customer. The functional consultant analyzes business requirements and translates those requirements into fully realized business processes and solutions that implement industry-recommended practices. The functional consultant specializes in one or more of the following feature sets of Dynamics: finance, manufacturing, or supply chain management. They partner with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed the needs of their customers.
At Course Completion
After completing this course, students will be able to:
Configure the most important Dynamics 365 Dynamics 365 Supply Chain Management functionalities.
Process most of the Dynamics 365 Supply Chain Management transactions.
Explain to others how Dynamics 365 Supply Chain Management features and functionalities works.
# of Days:
Setting:
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| MB-800T00: Microsoft Dynamics 365 Business Central Functional Consultant |
35.00 |
$2,899.00 |
|
Description: Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations.
Audience Profile
A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses.
At Course Completion
After completing this course, students will be able to:
Understand use cases for Business Central modules
Set up Business Central
Configure Financials
Configure Sales and Purchasing
Configure Operations
Understand Integrationa nd Automation scenarios
# of Days:
Setting:
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| MB-820T00: Dynamics 365 Business Central Developer |
35.00 |
$2,899.00 |
|
Description: A?Dynamics 365 Business Central developer develops apps that extend Business Central. This can include creating new modules and modifying existing modules. The developer can add new business logic or change existing business logic by using events. A developer also makes it possible to integrate Business Central with other applications, including Microsoft Power Platform products.
Business Central developers are responsible for troubleshooting and debugging issues in the system. This may involve identifying the root cause of a problem, fixing bugs, and testing the solution to ensure it works as expected. Business Central developers may be required to optimize the performance of the system by identifying bottlenecks and improving code quality. Business Central developers are responsible for upgrading the system, migrating data, and maintaining the system to ensure it remains up to date and secure.
# of Days:
Setting:
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| AB-6002: Introduction to finance in Dynamics 365 |
7.00 |
$579.00 |
|
Description: Gain a solid foundation in Microsoft Dynamics 365 Finance, including ERP basics, navigation, security, and shared features. Explore advanced tools like Copilot automation, AI forecasting, and intelligent collections. Hands-on labs cover financial reporting, budgeting, AP/AR, and integration with Microsoft 365 and Power Platform. Learn to optimize operations through business events, electronic reporting, and personalization for better decision-making.
|
| MB-240T00: Microsoft Dynamics 365 Field Service |
28.00 |
$2,399.00 |
|
Description: Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
Audience profile
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
|
| MB-335T00: Microsoft Dynamics 365 Supply Chain Management, Expert |
35.00 |
$2,899.00 |
|
Description: In this course, you will build your Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Asset Management functionalities. Master planning configuration and processing. Sales and procurement processes. This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management Functional Consultant, Expert. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.
|
| MB-500T00-A: Microsoft Dynamics 365: Finance and Operations Apps Developer |
35.00 |
$2,899.00 |
|
Description: Developer training. Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.
Audience profile
Microsoft Dynamics 365 Finance and Operations Apps Developers
|
| MB-700T00: Microsoft Dynamics 365: Finance and Operations Apps Solution Architect |
35.00 |
$2,399.00 |
|
Description: This course is developed for those aspired to be and new to the solution architect role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role.
Audience profile
The audience for this course should have previous experience with functional or technical focus in Dynamics 365: Finance and Operations Applications. Primarily for those who are aspired to be and new to solution architect role.
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