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Systems Center Courses

These instructor-led courses provide students with the knowledge needed to work in Microsoft Server 2012. Select the course based on your specific need. Learn to successfully design and deploy Microsoft System Center 2012 Operations Manager, learn about configuration, deployment, monitoring, and operation of Operations Manager 2012, or the features and functionality of System Center Service Manager.
Course Name Hours CEUs Content
10965 - IT Service Management with System Center Service Manager 28.00 2.80
Description: This four day course will provide students with the key knowledge required to deploy and configure System Center 2012 SP1 Service Manager. Using hands-on labs, students will learn the following: Where Service Manager sits within the System Center 2012 SP1 product. What business and technical needs Service Manager is designed to meet How Service Manager aligns itself to ITIL and MOF. How to architect and implement a System Center 2012 SP1 Service Manager deployment. How to upgrade an existing Service Manager 2010 environment to System Center 2012 SP1. How to customize System Center 2012 SP1 Service Manager to be in line with corporate standards. How to configure Incident and Problem Management. How to configure Activity, Change and Release Management. How to configure Service Requests. How to configure Service Level Management. How to customize the Self-Service Portal. How to configure Reporting and Analysis. How to configure compliance with the Process Pack for IT GRC

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20703-1 - Administering System Center Configuration Manager 35.00 3.50
20745 - Implementing a Software-Defined Datacenter 35.00 3.50
Unit Testing in Visual Studio 2019 14.00 1.40