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ITIL Courses

Our instructor led classes prepare Project and Service Management Professionals seeking ITIL Certification. Select the course below or talk to our educational consultants about scheduling a class for your specific requirements.
Course Name Hours CEUs Content
ITIL Awareness 7.00 0.70
Description: This high level overview course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards. Who should attend? - Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

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ITIL Foundation with Case Study 21.00 2.10
ITIL Intermediate: Continual Service Improvement (CSI) 28.00 2.80
ITIL Intermediate: Operational Support Analysis Certificate (OSA) 38.00 3.80
ITIL Intermediate: Planning, Protection and Optimization (PPO) 38.00 3.80
ITIL Intermediate: Release, Control and Validation Certificate (RCV) 35.00 3.50
ITIL Intermediate: Service Design (SD) 28.00 2.80
ITIL Intermediate: Service Offerings and Agreements (SOA) 38.00 3.80
ITIL Intermediate: Service Operation (SO) 28.00 2.80
ITIL Intermediate: Service Strategy (SS) 28.00 2.80
ITIL Intermediate: Service Transition (ST) 28.00 2.80
ITIL Managing Across the Lifecycle (MALC) 35.00 3.50
ITIL Wallstreet Business Simulation Game 7.00 0.70